The Steps of Reparation

Making Your Apology Stick

Image from Pixabay

All too many people apologize and promise to change, but fail to follow it up. Not only do they fail to fulfill their promises, but they even fail to notice whether they’ve fulfilled them or not.

When you make your formal apology, admit your mistakes, work out how to make amends, and document the proceedings, but you’re not done until you both open up…